Last updated: November 7, 2025
This Payment Policy applies to players across Southeast Asia and explains how in‑game purchases and payments are processed for our services. By making a transaction, you agree to the terms below.
All transactions are securely processed through verified banking systems or trusted regional payment gateways. We cooperate with licensed partners to ensure safe, traceable, and transparent payments across supported SEA countries.
We currently support the following methods:
We plan to expand support for international debit/credit cards and additional e‑payment partners for more flexibility.
Prices are displayed in the local currency of each region (e.g., VND, THB, IDR, PHP, or MYR). Exchange rates and transaction fees may vary depending on your payment provider. Any additional charges applied by banks or gateways will be borne by the customer.
Once a payment is completed, confirmation will be sent via email or directly shown in your account. If you do not receive confirmation within 24 hours, please contact our support team for assistance.
Refunds are not available except in the following verified cases:
To request a refund, contact us within 7 days of the transaction and include the transaction ID, proof of payment, and related details.
For recurring services, users will be notified in advance before renewal. You may cancel auto‑renewal anytime before the next billing date.
We reserve the right to suspend or reject suspicious transactions. Accounts involved in fraudulent or abusive activity may be restricted without prior notice.
If you have any payment‑related questions, please reach out to our support team:
This Payment Policy may be updated periodically to reflect local regulations or new payment options in Southeast Asia. Continued use of our services after updates means you agree to the revised terms.